I have been a Lyft/Uber driver for almost 3 years-it is great for retired people like me, due to flexibility and lack of schedule. Additionally, I love meeting people and my rating reflects that.
Uber is a hot mess, a shitshow, if you will. The app often doesn’t work properly, almost daily. When a driver does help desk tickets, we get back insane canned responses that have no bearing on the issues. There is no apparent chain of command for drivers to say “refer this to someone in corporate who knows this issue”; therefore, drivers must explain over and over what the problem is, then just give up in frustration.
Uber has recently begun sending out absurd PSAs, for things like “don’t drive tired” or “we at Uber are against drunken driving” (duh). Trying to sound like an actual civically engaged company, which they are not.
When I first began driving for Uber, I figured out quickly how poorly-run it is...told my hubs if Uber ever goes public we will have to be sure our 401k is not invested anywhere near Uber...sure way to lose $$. This did not improve with Kalanick’s departure.
If you love being self employed, meeting people and making a little extra $, drive for Uber; however, if you are well-acquainted with the actual business world, you’ll have to check your knowledge and common sense. If you are fortunate to live in a city where Lyft is the biggie, do yourself a favor and only drive for Lyft.