Company just stole $65 of my money claiming that they made an accounting error months ago. Instead of sending me an email or calling, they left a tiny message at the bottom of the sign on map screen scroll. No proof or anything, just a brief note. I find it funny that it was the holiday season that they chose to claim this.
Also, for the exact same ride that you book with Lyft, Uber will charge $35, whereas Lyft may charge $30, in every single case, Lyft always seems to give the driver 75%, whereas Uber does some crooked accounting, squeezing out even more money. I have no clue how they’re doing it, but you pay less as a customer with Lyft, AND receive more money as a Lyft driver.
By the way, customers and drivers alike, keep complaining that Uber’s coding offsets their pick up and drop off locations, sends them down one ways the wrong way, won’t work properly in the downtown area, and changes peoples point A & B references to miles away. Uber keeps saying they’re working on it super hard, but this hasn’t changed in months.
Lastly, my life was threatened by a passenger who attempted to rob me. I notified them and had to call them several times to even get any type of response after this guy attempted to take my car, phone, and wallet. Uber needs a immediate critical response method for drivers in the middle of a ride. I had a 40 y.o. man trying to touch a 17 y.o. child and a man steal someone else’s phone and book a ride. In both cases, Uber was notified, but the pseudo do something professional attitude of the company and lack of action speaks volumes on how much they value drivers and customers, alike. I didn’t know who this guy was, and I felt unsafe.
I’m really starting to terribly question the ethics of this company’s operations. Especially seeing that they won’t even provide a person to talk to via phone for drivers help or customer service. I get this is supposedly the new age, but that’s a no no, big time.