Uber Driver App Reviews

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Needs some work

This last update appears to be a rollback to the app nearly 2 years ago. You can no longer turn off ride requests for when you want to call it a night, instead you have to cancel on someone to turn off the app. Can no longer toggle xl on or off. Several other problems. 180 days of change and 30 days later undo all the in app changes! Lame.

Airport kiosks

Why do you keep sending me automated responses. I gave you the details of my problem in this and every other rating of the app and I keep getting the same response from you. FIX THE PROBLEM! You need to fix the que. when it does show up the number of cars in the que is not the same as the number of cars showing your position in the que. I am in the waiting area in Newark and Lga. The question constantly disappears and I almost never see my position in the que. when it does show up it never changes or I get knocked out of the que. Update app, reinstalled, I always have the most recent version of IOS. I’ve done all of this several times same problem. Talking to other drivers they have the same problems.

Take new picture EVERY TIME?

Is there something wrong with this app every time I start it I need to upload or Take a new profile picture

If you love idiot rabbit holes, you’ll love Uber!

I have been a Lyft/Uber driver for almost 3 years-it is great for retired people like me, due to flexibility and lack of schedule. Additionally, I love meeting people and my rating reflects that. Uber is a hot mess, a shitshow, if you will. The app often doesn’t work properly, almost daily. When a driver does help desk tickets, we get back insane canned responses that have no bearing on the issues. There is no apparent chain of command for drivers to say “refer this to someone in corporate who knows this issue”; therefore, drivers must explain over and over what the problem is, then just give up in frustration. Uber has recently begun sending out absurd PSAs, for things like “don’t drive tired” or “we at Uber are against drunken driving” (duh). Trying to sound like an actual civically engaged company, which they are not. When I first began driving for Uber, I figured out quickly how poorly-run it is...told my hubs if Uber ever goes public we will have to be sure our 401k is not invested anywhere near Uber...sure way to lose $$. This did not improve with Kalanick’s departure. If you love being self employed, meeting people and making a little extra $, drive for Uber; however, if you are well-acquainted with the actual business world, you’ll have to check your knowledge and common sense. If you are fortunate to live in a city where Lyft is the biggie, do yourself a favor and only drive for Lyft.

Worst decision I made in mylife

Uber guarantee 6000$/m, but I figure I have to drive fuking 15-16 hrs per day to barely reach that amount! Customers are garbage, they think they own you. Don't drive Uber cos u will regret!!!! Go get a job from McDonald's, it's a better paid job!!!!!!!

12 Hour Rule - Horrible

If you’re going to trying to enforce a rule that limits how much I can be on the road driving and call it “driver fatigue” as the primary issue then you’re affecting my livelihood. This rule is absurd. All drivers should not have this limitation. You can’t be your own boss if someone else is telling you that you can’t be on the road because of a bogus 12 hour rule. If you want to put rules like this in place then make drivers employees not contractors. Update #1: I spent 11 hours Saturday driving and then am told I have 1 hour left. I end driving at 1 am. I try to start driving again Sunday at noon and told I have less than an hour before I have to take a 6 hour break. This isn’t right. I have had a 9 hour break and am being forced to take a 6 hour break now for no reason when I haven’t even used the app since 1 am. Support is a joke and tells me there is nothing they can do. All you’re doing is ruining people’s livelihood and hurting customers by taking vehicles off the road who are great drivers. Do yourselves a favor get rid of this absurd rule before you lose drivers and your business is no more. Update #2: Support sent back another message trying to say that if a driver starts at 9 and works till 1 then takes time off for however long and then works another 8 hours straight they would have a 6 hour break at the end of that. They fail to understand that if I’m off the road sleeping for 9 hours not touching the app then that’s a break right there. As usual they are no help and don’t seem to understand their software and policies are bogus.

I heart the 12 hour limit

It’s beneficial to the luxury and black and suv because we are always on standby keeping our cars on low miles and that is considered test time which isn’t a driving time and the best of all the more the other select and black drivers and suv there on the road means there is s time frame free of drivers by force of fatigue regulation that when I want to drive and make money I can and will be less wait time from less drivers on the road that have no way of being online thank you uber whoever thought of this is genius because it’s surging for select( harmonic LaaaaaaaaaaaaaaaaaaAhhHhhhhHhhHhhhhhh)

Communication

The AAP always has glitches and there is no way to get it fixed in a inlet manner. 12 hours online is BS BECASE THATS NOT DRIVETIME!!!!!!!! We constantly have our app on and a lot of the time is waiting, not driving! Why are you limiting us? I don’t need 6 hours of sleep after waiting for rides. I need money!

Not worth to complain about

I work with uber 15 month mostly evenings like late Saturday take all drunk people home ,last night 3.30 am i take girl with brother home drunk with 30 min drive this guys sleeping in my car ,after I finish my trip i so she picked in my car i make pictures and send to Uber.uber charge her 150 dol for mess with my car .but next 4 hrs uber blocked my account to say the girl say i drink and do the drugs in my car so wot i need to say don’t complain dont take money from passengers because your accont be close,is not worth to complain about passengers because she be lie. About you and uber believe passenger next time better clean your car if you need keep you work

Work for food

70c mile! Really? Slaves gonna work hard

Extremely Problematic and Poor CRM

Extremely Problematic and Poor CRM Always unreasonable errors preventing logging in and hardly any explicit nor direct answers from Uber Support, which never has the same person to answer follow-ups of a same question.

Needs work

When completing most every trip my earnings from that trip are always ‘processing’. If I force close the app then reopen then it will update. Boost locations and surge areas do not update on their own unless the app is forced closed. The app needs to allow for more “Destination” trips to be taken per day. On the rare occasion the app will freeze, preventing me from starting or ending a trip, forcing me to force and reopen the app. Very embarrassing when I have a customer in the car.

Problematic App

Lots of kinks and issues. Support is no help. The worst case I experienced this week is that I was on a pool trip and an X trip was added to the pool. Sounds bizarre but the transaction history shows it in plain black and white. Here the poor rider swore he requested X - but jumped in because I showed him it was pool on my end. Next thing you know he was still charged for X. This is just one case, the app otherwise freezes and crashes constantly despite me signing out, restarting phone and deleting and downloading app. Being a driver is fun but dealer with Uber support and this app not so much.

I’m a sucker

I’ve been a driver for nearly 2 years with a 4.98 rating and I drive Select in the Bay Area . I have literally gone 2 days without a Select request for a total of 15 hours. I toggle airplane mode to make sure I’ve got a good connection etc . Also since yesterday my ap is some version we used to use a year ago and I can no longer receive promotions , well let’s get me a ride first. Lastly , the queue system for the local airports in San Jose , and Oakland are enfuriating! I will often be in Select mode and be “first in queue” and stay waiting 2 hours only to see me fall down in line position and end up waiting 4 hours before I give up wasting most of my day. This seems to happen at least half the time. That’s San Jose . Oakland airport , well it’s just crap. Useless . I am nearly homeless every time Rent is due now and these things all make it all the more difficult . PLEASE address these issues and get computer software people to address the nonstop issues ! Please.

I NEVER leave ratings but this is ridiculous!

Let me start by saying that I’ve been driving for Uber for almost 2 years off and on and it’s really helped me when I needed it. However, recently my experience with this company has left a seriously bad taste in my mouth. I’ve attempted to use the Instant Pay 3 separate times within the span of 2 weeks and every. single. time there is some sort of “glitch” (Uber support’s words, not mine) that causes the Instant Pay to not work. Meaning I don’t get the money that I just worked 6 hours for, my cash balance is brought to $0, and I get stuck downtown with no gas because I can’t buy any BECAUSE I can’t get my money! I’ve tried contacting support and every time they tell me “this is normal, you should just get one of our debit cards, blah blah thanks for your patience.” Ive included screenshots, I’ve asked for help several times. This is NOT normal! This has NEVER been normal! Just today I was able to use Instant Pay to get about $36 out but then after midnight I can’t use it? That makes no sense and no one is helping me try to understand why this is happening. I’m lucky my family was able to bring me home, otherwise I would’ve been stuck downtown with no gas and no money. I’m sick and tired of Uber giving me the run around and I wish someone would actually fix this stupid app and make it work like it should. This is beyond frustrating and I’m honestly tired of working for a company that doesn’t care about how their drivers are affected. Fix this!!!!

Great app

It helps with Paul g the bills love the app

Uber

The app is so many issues

Not taking out taxes as you earn

I ended up paying half of what I made last year at the end when filing for my tax . I thought the taxes should be taken out as you are earning. It's not worth it at all👎👎👎👎

Having problems

Since the latest update my earnings doesn’t up date it self

Meh

Quest doesn't show in the top right corner anymore which makes knowing how much I've driven for the promotion inconvenient and sometimes impossible, considering I can't even view it elsewhere unless it's on the home menu tabs, which it wasn't there last night when I tried looking for it. Automatic 5-star ratings for when you end a trip would be nice to get back to. Makes ending my trips one step easier, considering most riders are 5-stars. Instant pay is a trip of it's own to complete. The last version of it was easier with fewer steps and it wasn't as hidden. Can't view my driver profile anymore. Can't view my badges anymore either, only comments and complaints. Overall user interface is not that user friendly.

Screen says the same thing for a week

Says congrats wait on your confirmation.. it’s been a week and no one to call. I’m trying to deliver for Uber eats

Pickups

I’ve only been driving with Uber for 2 months now and I’ve already had 3 issues where the Uber app has me drive to the potential passengers drop off location instead of their pick up location to pick them up. This is getting out of control and is not just a waste of gas but also a waste of time that I could’ve received a full ride payment for.

Riders and Ratings***

Please make Uber Riders more aware of how ratings effect us. They need to be aware of how important a 5 star rating is versus a 3-4 star.

Landscape

Can you guys do a update so the app can be used landscape instead or portrait or both

Please name locations for both to and from!

Very confusing on busy streets to know which restaurant or building is the right one. Often the navigation is inaccurate when it only has the address. Please label!

App doesn’t work?

I’ve been approved. I can access my account online, but the app itself doesn’t seem to work. It keeps me at the wait for approval page and the only options I have are to watch the video and/or sign out.

Your In-app GPS needs a serious update

You need to update your maps. It has me going into one way street with traffic going the opposite way. I do always look out for signs, but between that and trying not to get hit by yellowcab drivers and nyc cops.. i think uber can do better. This has happened multiple times and its gotten customers unhappy with me. So until that is fixed, i wont be using your in-app GPS and will be using good old reliable WAZE!!

Let me Turn On Tips

I have the latest version of the app. I am unable to activate tipping. Numerous riders have tried to tip me but it says I do not accept them.

Navigation

Thank you so much for giving the option to use waze!!!! It is so much better and makes me want to drive more. Navigation was my biggest complaint with Uber. Thank you!!!

Don’t do it

All is fine till you car breaks down and it’ll be very exp. to fix. Or your an accident away from insurance problems and lyft will fight u just to cover.

Uber partner app works really bad

The new versions of the Uber partner app are very bad, it’s very hard to work for them like that. many time there is very long wait for trip requests even when there is a massive surge in the all area, or even if they’re giving you a trip it’s almost always outside the surge area...

Ignores Driver Ride Preferences

If I choose to not deliver UberEats fares, that selection should be permanent until I change it myself. Not so, according to this app. I just signed in and the first two fare requests were UberEats. Even though I had disabled it previously.

Waze is back.

Edit: I restarted the app and waze support is now back.

12 hr time limit unfair to rural drivers

I understand the new 12 hr working limit for Uber. But I feel the time applied to the 12 hr limit should only include time while the driver is in route to a passenger or while a passenger is in the car. Wait time for the next passenger should not count. I live is a low passenger volume area and sometimes I sit with the app on 3 plus hours waiting for my next run. I do not feel I am working in that time because the app is just on scanning for passengers. I know I am certainly only paid when passengers are in the car. I think only paid time or on route time should apply to this limit.

Trip earnings don’t update

It takes a longer time lately for the earnings page to update: 1) how much is in my Uber payment account, 2) the trip itself. So now I can’t see how much I have in my Earnings tab, which is really disappointing because I used to love seeing it right when I clicked on the tab after a trip.

Frustrating

As a driver, it is frustrating to use the app. 1) The acceptance screen will come up, you will tap on the screen and it will either freeze or disappear. Then it shows that you either refused the trip or cancelled. I have never refused a trip but it shows acceptance of 63%. This means I get 60% of the rides I am supposed to get, and it looks like I am refusing rides. 2) Another issue is the app will go offline on its own and you would have no idea it is offline. No one can constantly look at a screen to make sure it is always online. 3) It takes too long to see what your earning is for a trip, 2 hours and more. Uber will send you 10 miles for a short ride (passenger pickup or Uber eats) and you make less than $5.00. Not right. Though 3 is minor, the acceptance screen needs to be fixed immediately. I have noticed many drivers are having these same issues.

Not a fan of new update

It takes forever to show how much made on each trip. Two fairs not showing up on earnings screen an hour later. It’s showing on cash out, but I liked to be able to scroll through home screen. Also Uber nav having serious issues with requesting random U turns and directions to get on to service road then back on to main road. It’s nuts.

Horrible

Just started driving for uber a couple weeks ago and this driver app is trash. Lyft driver app is far and away better then this garbage. Too many bad things to list but one thing that drives me crazy that it doesn’t update your driver pay after you complete a trip. I have to close the app and reopen to get my updated pay. 🔥🗑

I mean, it’s not the WORST thing ever

Does Uber intentionally hire the most incompetent people for their customer support? I don’t think I’ve ever contacted support with an issue that they were actually able to solve.

No stinky food in my car!

I signed up under another driver and the app is cluttered with delivery crap! Is that normal? Does Uber expect us to do both?

Settings for Uber options not showing up.

Overall the app is very buggy missed connections miss trip request and it’s saying network error also cannot select settings for Uber eats pool an X or XL you should look into that.

Not bad...

The Uber driver app for me has not been all bad, I’ve had a few frozen screens and also had to restart the app, but my main issue is not being able to use in landscape... And the GPS lags sometimes

10+ things i hate ...

1) Want to submit a photo to support? Crop it to a square! 2) Texting the rider doesn't work in iOS 11 on iPhone SE. 3) Inaccurate pickup and drop off markers that move when you get close. 4) Navigation lags at least about 5 seconds making it practically useless. 5) No way to verify the identity of the rider, perhaps a QR code could be implemented. 6) The threshold for long pickup fee is unreasonable - you could drive 10 miles or more on a highway in 10 mins and not get paid for it. 7) Forces the driver to rate riders immediately at trip end, taking away the opportunity to inspect for the messes they have left behind. 8) Trip request popup is mostly a large useless icon, it obscures the rider location on map. 9) There is no way to hold the riders to their "promised" tips for "quick" stops at stores etc. 10) GPS coordinates are shown instead of address, when using Google or Waze for navigation. That's all in addition to the well known frequent hanging, disappearing requests, airport shenanigans, uber taking more than 50% of fare and my favorite one that shows how much thought is put in limiting a driver's earnings: the maximum amount of tip is limited. If you went to extra ordinary lengths for a rider, they usually can't tip $20 in app unless they have cash.

They screw you

Referred a friend was supposed to get $50 never got a dime .

Resolved issues

Issues were resolved and app is working.

Unable to use the upper right icon

I have the latest updates in your app, however I cannot open the upper right icon to modify trip request options. I can only get the “Find trips towards a destination” message. I’m using the latest OS in my iPhone 7.

significant bugs in latest release

Zoomed display on iPhone 6s is incompatible with this release This version has several significant bugs: 1) if you contact the passenger, you cannot X out of the screen because the x not at a selectable location on the screen (6s) 2) cannot select ride types. Select only. Or turn off eats. That functionality is above the screen so not visible on 6s 3) arrival time missing from destination. Boooo

Riders.

I only 2 issues is the express pool with unsafe pick up spots. Major roads with no shoulder. Rider photos would help drastically with the downtown spots with multiple riders using different apps and two way roads. I mean how any Jens, Johns and Mikes can there be.

UberBullshit

Check UberBullshit on Facebook

Notifications issue

For some reason, whenever I’m running the Driver app in the background on my iPhone and I get a ride request notification as a Banner, I no longer get an audio notification as well.

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